COMPUTER REPAIR/SERVICE AGREEMENT
1.1 Sarasota Home Computers will only perform and provide computer services, repairs, and upgrades as requested by the customer.
Sarasota Home Computers will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and
support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer cannot be repaired.
It will have to be rebuilt or upgraded. (Examples: age of PC, repair/replacement parts obsolete - memory chips, motherboards, etc.)
1.3 The length of time required to service/repair your computer cannot be predicted. (See para 2.1 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have
made the necessary backups of your data so that, in the event of such loss, the data can be restored. Sarasota Home Computers will not be
responsible for data loss. (See para 4.4 below)
1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer
to perform required services. All software will be deleted / uninstalled upon completion of the service.
2. BILLING TERMS
2.1 Computer services/repairs are billed as stated on the service order provided. Charges will be calculated in quarter-hour increments,
and carry a minimum one hour charge of $60.00. Each quarter hour additional charge will be $15.00. The maximum service charge
(not including parts) will be $180.00 (3 Hours) regardless of time required to service/repair your PC beyond this time frame.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and
inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will
be honored by Sarasota Home Computers.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.
3.3 Sarasota Home Computers accepts cash, checks, and credit cards. Note: Checks are cleared within 24 hours as an eCheck.
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.
4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as
viruses, mis-configured software, or hardware problems/failures -You agree to hold Sarasota Home Computers and any person(s) associated
with Sarasota Home Computers or involved in the work being done for you harmless from damages resulting from such problems.
4.4 It is your responsibility to backup your data. Sarasota Home Computers will not be responsible for data loss. (See para 1.4 above)
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and
nature of the technical problems.
5.3 Free follow-up support will be provided for problems to be resolved from the service order, but not resolved.
6. Confidentiality Agreement
6.1 Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held
confidential unless required by law.
6.2 Due to the requirements of the repair, if approved by you, the client…we will back up your data to insure it’s integrity. This is done to ensure
that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed
up to the client’s computer or external hard drive. We do not back up the data on SHC servers.
6.3 If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days.
6.4 Any private or personal information provided to Sarasota Home Computers will be kept confidential.
7. REPAIRS & SERVICE GURANTEE
7.1 All services and repairs are guaranteed for 10 days from the completion / acceptance date on the Service Order.
7.2 If later found that the service or repair was incorrectly diagnosed by the technician. Then Sarasota Home Computers will perform the
repair/service free of any labor charge. Only the new parts will be charged.